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Remove Agent burnout Remove Coaching Remove voip Related Topics
Multi-channel support industry standards Gamification Interactive Voice Response Business Process Outsourcing outsourcing First call resolution CRM Contact center software APIs More Related Topics >
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CX Agent Burnout – How to Deal

Anexa BPO

AUGUST 11, 2022

Today’s customer-facing workers are describing unprecedented levels of burnout, with many claiming that their employers prioritize the customer experience over employee wellbeing. These same workers are feeling left behind when it comes to the specialized coaching and training opportunities needed to deliver optimum performance.

Agent burnout 52
Agent burnout outsourcing Customer centricity voip 52
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

This ensures adherence to quality standards and provides opportunities for targeted coaching and training to improve performance. Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates.

Contact center software 52
Contact center software Contact Center Customer Service Agent burnout 52
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