SharpenCX

FEBRUARY 11, 2020

To keep up, let’s take a look at a few call center efficiency tips to help you improve your call center performance to keep customers happy. Tip #1: Know your Agents and Encourage Autonomy. Where would you be without your agents in the first place? Where would you be without your agents in the first place?

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

Fonolo

AUGUST 3, 2021

A high first contact resolution (also known as first call resolution ) means your agents are knowledgeable and highly effective in their work. On the other side of the spectrum, a low percentage means that there is room for coaching and training to improve your agents’ product and service knowledge. Customer feedback.

Call Center 142

Call Center Abandon rate Contact Center Metrics 142

Skybridge

JUNE 10, 2020

How are your agents doing during this unprecedented, often confusing, sometimes painful time? When I’m asked to share tips on keeping at-home agents engaged, I can’t avoid the obvious first answer: either invest in the technology, the management team, and the process redesign – or choose a BPO that has made that investment.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

Nicereply

MAY 28, 2019

All those factors can combine to cause agent burnout. If you’re not familiar with the term, agent burnout refers to when someone starts feeling cynical, disengaged, overwhelmed, and even depressed as a side effect of overworking. Outside of the negative effects on your agents, burnout also impacts your business.

Agent burnout 76

Agent burnout Metrics Feedback Surveys 76

NobelBiz

MARCH 6, 2023

Agents spend more time talking to live prospects, which improves the quality of the calls and increases the chances of generating leads. Better lead management : By tracking call outcomes and providing real-time feedback to agents.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

JustCall

DECEMBER 1, 2022

Call Center Online Management Tips. It can be difficult to manage remote call center agents. Thus, managers should take conscious steps to manage agent performance, nurture their passion, and provide work from home call center agents with the appropriate support they need. Provide Regular Feedback And Coaching.

Call Center 52

Call Center Management Agent burnout Scripts 52

Balto

FEBRUARY 6, 2023

This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency.

Contact Center 52

Contact Center Coaching Surveys Scripts 52