Agent burnout Call Center Training Workload forecasts 
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).
Playvox
MAY 25, 2023
Forecasting helps contact centers plan for both the short and long term. It can also help you identify the best areas to spend — whether it’s investment in additional resources, investment in training and development of your people, improving customer retention, or improving service channels. Complaints 2.
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