Agent burnout Call Center Gamification Surveys 
Noble Systems
SEPTEMBER 3, 2019
When you factor in that call centers typically spend $8800 on hiring and training new agent, attrition can cost a 100-agent contact center about $325,600 per year. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Gamification.
Talkdesk
JULY 16, 2019
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.
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Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). Virtual numbers and local presence Apart from providing customer service, some companies also make outbound calls for different purposes.
Fonolo
FEBRUARY 19, 2019
One the recurring tropes in our industry is that consumer behavior and/or new channels and/or AI will lead to a decrease in the importance of the plain old phone call. Is there #VoiceShrinkage in the Contact Center? AI is Not Reducing Call Center Agent Employment. Call Center Metrics.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Related Article: Best Contact Center Games to Play Remotely 3.
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