Agent burnout Best practices First call resolution Morale 
JustCall
MARCH 6, 2023
How to Improve Call Center Occupancy If your call center occupancy metrics are lower than average over a time period, you need to take certain steps to raise them. This is because the low rate could affect costs, morale and satisfaction. Extra agent training for new technology can do the same.
Voxjar
JANUARY 11, 2018
First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. As the name suggests, a First Call Resolution is a call that gets resolved by the support rep on the first call. That can leave you in a moral quandary….
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. One single training strategy will ensure all of your agents are on the same page and will provide consistent service to all customers. 5 Best Practices for Training Remote Call Center Agents.
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