Quality Contact Solutions

DECEMBER 31, 1969

There are lots of ways to measure your call center staff utilization. We all want our agents busy, but not too busy, right? Before we dive into what we’ve found is best, let’s talk about what staff utilization means and why it’s an important KPI. Staff utilization is not just calling, is it?

Telemarketing 49

Telemarketing Agent burnout Call Center call center solutions 49

Robert Davis

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40