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Remove Agent burnout Remove B2B Remove Banking Related Topics
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Top 5 Customer Service & CX Articles for the Week of March 20, 2023

ShepHyken

MARCH 20, 2023

Did ATMs replace bank tellers? (No My Comment: Jim Tincher is a customer experience expert who focuses on B2B. It says reducing agent burnout is one of the top priorities for customer contact leaders. He contacted me (and several other experts) for comments about agent burnout. Did video kill the radio star?

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Journey mapping Agent burnout Customer Service Airlines 31
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