Top 5 Customer Service & CX Articles for the Week of March 20, 2023
ShepHyken
MARCH 20, 2023
Did ATMs replace bank tellers? (No My Comment: Jim Tincher is a customer experience expert who focuses on B2B. In this excellent article (actually an interview), Tencher emphasizes the importance of journey maps and how the basics haven’t changed. We’ll here from an executive in the customer support industry.
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