Remove Agent burnout Remove Average Handle Time Remove Knowledge Base Remove Service level
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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

Offer self-service options Customers often call with the same common questions over and over. You can free up agents by providing self-service options like interactive voice response (IVR) systems or online knowledge bases for your customers. This optimized staffing is essential in dealing with high call volumes.

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How to Improve Call Center Productivity

Balto

Average Handling Time (AHT). The Average Handling Time (AHT) is the total amount of time an agent spends handling a customer, measured in seconds. This includes the time spent in the phone call itself, in addition to after-call work and hold and transfer time.