Agent burnout Average Handle Time eBook Personalization 
Playvox
JANUARY 11, 2024
Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. And 46% of customers will buy more when given a personalized experience.
Playvox
DECEMBER 13, 2022
Staying in an aftercall or wrap-up time toward the end of the shift to avoid any further interactions. Calling their own phone, family, or friends or handling personal issues when doing “outbound” work. It can also tell you if you have a problem with a handful of agents or if your issue is more widespread.
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