Playvox

APRIL 4, 2023

You can then use this data to train agents to identify a lonely customer and handle them accordingly. With more time to invest in agent support, they can better connect and communicate with agents to keep engagement and motivation high.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Playvox

JANUARY 11, 2024

Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. Does your spreadsheet do all that? Is WFM the Fountain of Youth?

Call Center 52

Call Center Schedule adherence call center workforce Management 52

NobelBiz

MARCH 6, 2023

Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. This ensures that customers are connected to the right agent.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

NobelBiz

FEBRUARY 21, 2023

This can help reduce the administrative burden on agents and allow them to focus on handling customer requests. This can help reduce agent burnout and improve overall productivity. Callback features should work perfectly with your contact center solution, CRM, and other software integrations.

Best practices 52

Best practices Contact Center Abandon rate Management 52