Agent burnout Average Handle Time contact center solutions Customer Support 
Playvox
APRIL 4, 2023
Signs of contact center burnout to look for include new or increased: Irritability or cynicism Disengagement Isolation from colleagues Absenteeism Decreased productivity or performance These signs should be addressed immediately when you notice them. Unhappy agents leave your organization, creating costly attrition issues.
Playvox
JANUARY 11, 2024
The key functions of contact center workforce management are: Long-term capacity planning Interaction volume forecasting Staff scheduling Intraday management Historically call center managers maintained spreadsheets for agent forecasting and scheduling. But getting to this nirvana is no picnic.
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