Talkdesk

JULY 16, 2019

In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service. Team leaders report high levels of call center attrition and agent burnout after certain periods of time.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

JustCall

MARCH 7, 2023

Choose the Right Tools The last step in setting up your own contact center is selecting the most suitable tech stack. As discussed earlier, a contact center deploys a variety of technologies that help it work efficiently. Let’s discuss how you can handle the staffing question for your contact center.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

SharpenCX

FEBRUARY 11, 2020

And apart from the cost to your operations, this paid downtime is detrimental to contact center quality and productivity. Of course, some idle time is necessary to prevent agent burnout. All those things are necessary to build a positive environment in your contact center (and help agents maintain sanity).

Call Center 67

Call Center Coaching Contact Center Agent burnout 67