Call Center Management by the Numbers: A Cost Analysis for Executives to Learn the Valuable Role Your Contact Center Plays on Your Company’s Bottom Line
SharpenCX
MAY 6, 2020
Then, you can help agents optimize their time at work. With the right tools, cost-saving metrics like Average Handle Time and FCR get a boost. In fact, a friend of ours recently told us that after moving to an at-home environment, with the right tools and agent support, they dropped AHT by 4% in a few weeks.
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