Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Noble Systems

AUGUST 1, 2019

Any one of these conditions could result in an agent taking more sick days than usual. When agents feel overwhelmed, they often become impatient and irritable making it more difficult to appropriately handle minor setbacks and feedback. Gamification can motivate agents and keep them engaged, productive and happy.

Agent burnout 62

Agent burnout Contact Center Schedule adherence Gamification 62

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Agents won’t burn out trying to channel jump to satisfy needs.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Hodusoft

AUGUST 9, 2023

With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Business owners just need to log in to their dashboards and get all real-time analytics and generate reports with just a few clicks of a button.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52