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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Agent Burnout. In fact, Everest Group estimated that U.S. In fact, customer service turnover in the U.S

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Is Outbound Telesales Making a Comeback?

Robert Davis

As many businesses discovered, telemarketing proved to be an efficient model for driving sales. In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. Likewise, the number of telemarketing operations in the U.S.,

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Is outbound telesales making a comeback?

Robert C. Davis and Associates

As many businesses discovered, telemarketing proved to be an efficient model for driving sales. In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. Likewise, the number of telemarketing operations in the U.S.,