Agent burnout Analytics Average Handle Time Best practices 
CSM Magazine
OCTOBER 10, 2023
Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. So, is Average Handle Time (AHT) still a relevant metric and what does it mean for contact centres today?
Talkdesk
JULY 16, 2019
In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service. Team leaders report high levels of call center attrition and agent burnout after certain periods of time.
Voxjar
JANUARY 11, 2018
Low Dead Air Time – Dead air on a call often means your reps are uncertain of how to respond to a customer and leaves customer waiting uncomfortably in limbo. Average Handle Time – A problem is likely to be resolved on the first call if the customer gets their answer quickly. That’s why we made Voxjar.
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