Remove Agent burnout Remove Airlines Remove Customer Support Remove Wait times
article thumbnail

Top 5 Customer Service & CX Articles for the Week of March 20, 2023

ShepHyken

So the question is, “Will ChatGPT replace the customer support agent?” We’ll here from an executive in the customer support industry. Vanishing Phone Customer Support is Driving US All Insane by Helaine Olen (The Washington Post) It shouldn’t be this hard to speak to a human.