Top 5 Customer Service & CX Articles for the Week of March 20, 2023
ShepHyken
MARCH 20, 2023
Anytime I have a chance to read anything put out by the people behind the research, I take the time to do so, and you should, too! Will ChatGPT Replace The Contact Center Agent? Contact numbers are hard to find. Last year Frontier Airlines discontinued the ability to contact customer support.
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