Top 5 Customer Service & CX Articles for the Week of March 20, 2023
ShepHyken
MARCH 20, 2023
8 Best Practices for Creating a Compelling Customer Experience by G. Hult (Harvard Business Review) How can a company best create a compelling customer experience? Last year Frontier Airlines discontinued the ability to contact customer support. He contacted me (and several other experts) for comments about agent burnout.
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