Advertising, Calibration, Customer Service and Service level

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Customer service diminishes.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

BlueOcean

NOVEMBER 13, 2019

What Does Content and Ad Review Have in Common with Customer Service? This is especially important in the age of native advertising, where ad content looks a whole lot like the content you’re publishing yourself. Policies can change on a dime, and our client is opening new markets with new enterprise-level customers.

outsourcing

outsourcing Contact Center Calibration Average Handle Time

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

Webinars

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