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What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

Customer Focus. Support experiences are strategic, nimble and seamless, and often omni-channel. Recognizing the information needs of their customers, they invest in altruistic content creation (over advertising); and they communicate proactively and in as personalized a manner as possible.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions.