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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

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Types of Contact Centers: Discussed in Detailed

JustCall

Inbound Contact Center An inbound contact center only manages incoming customer calls. This essentially means that businesses cannot use such types of contact center solutions to proactively place any calls to customers, whether for marketing or advertising. What is BPO in call centers?