Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The role of a call center manager is complex and challenging. William Taylor. velvetjobs.

Call Center 182

Call Center Management Scripts Coaching 182

ConvergeOne

SEPTEMBER 6, 2022

Drive Agent Performance Improvements with Gamification. At its core, gamification is about translating training material and new performance expectation into a game format closely integrated to real-world performance measures – providing a fresh and interesting feedback mechanism within the context of a fun and competitive game.

Gamification 80

Gamification Interactive Voice Response Management Surveys 80

JivoChat

JULY 5, 2021

Take a look at our next round of e-commerce tools that can help with inventory, shipping, accounting, and other operational tasks. Ongoing Training: Sourcify offers webinars and educational white papers. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. The customer had no idea what was going on, and I couldn’t hang up.

Contact Center 345

Contact Center Call Center Gamification Wait times 345