Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Measuring the ROI of AI chatbots requires a holistic approach that takes into account both tangible and intangible benefits.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

JustCall

MARCH 9, 2023

While engaging in a survey or feedback form, there is only one thought in the customers’ heads: “Would I see any improvement in services if I give this feedback?” Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? Invest in a Modern IVR IVR stands for Interactive Voice Response.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40