Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. According to the Deloitte survey , it takes about $12k to replace an average call center agent.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Customer satisfaction: Chatbots can improve customer satisfaction by providing 24/7 support and instant responses to queries.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

JustCall

MARCH 9, 2023

While engaging in a survey or feedback form, there is only one thought in the customers’ heads: “Would I see any improvement in services if I give this feedback?” Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? Invest in a Modern IVR IVR stands for Interactive Voice Response.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40