Accountability contact center solutions Quality management Schedule adherence 
Playvox
JANUARY 25, 2024
Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. Automation solutions go hand in hand with workforce optimization, and are in fact, sometimes synonymous with WFO. However, the two main components are Quality Management and Workforce Management.
Serenova
APRIL 19, 2020
As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable. Customer-first Support.
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