Fonolo

APRIL 5, 2022

And, agent engagement continues to be the catalyst for customer loyalty and revenue. The easiest way to boost employee engagement and retention is to invest in the right call center leader. Agent Engagement Will Be Critical for Contact Centers in 2022. The Manager’s Guide to Call Center Gamification. Bottom line?

Call Center 99

Call Center Contact Center Gamification Construction 99

Monet Software

APRIL 24, 2020

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. If an agent feels threatened or disconnected, constructive critique can come across as harsh criticism. Trusting relationships can be difficult to foster at a distance. Next Steps.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178