ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . CRM tools are increasingly incorporating social media into their customer support modules. This allows support teams seamless access to customer information and complaints on the same platform.

Technology 327

Technology Customer Experience Complaint resolution Gamification 327

JivoChat

JUNE 9, 2021

Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Advantages include sales optimization, improved support service, social media, and CRM integration.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Nicereply

MAY 22, 2023

Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. By actively monitoring your social media accounts , you gain valuable insights into customer sentiment, identify issues early on, and promptly address customer inquiries or concerns.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52