Lumoa

JANUARY 19, 2023

Larger Organizations and Enterprises (CX teams of 10 to 20 people) Typically, a large organization’s customer experience department has a complex structure and is a significant part of the company. Here’s an example of how an enterprise customer experience department might be structured.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Donna Weber. Julie Hogan.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Netomi

FEBRUARY 28, 2022

Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Dione has more than 25 years of experience in enterprise IT, ranging from start-ups to high growth public companies. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Kellie Capote – Chief Customer Officer, Gainsight.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JUNE 5, 2020

Most efforts of your customers must target only that metric and on how to raise it. For example, in a customer success platform, a customer health score is something that gives you the complete picture of a customer account. Technical Support. Team Structure. Onboarding Project Managers.

Chief Customer Officer 10

Chief Customer Officer Technical Support Upselling SaaS 10