ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Nike does the same with its TeamNike account. .

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

MAY 22, 2023

Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. By actively monitoring your social media accounts , you gain valuable insights into customer sentiment, identify issues early on, and promptly address customer inquiries or concerns.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

SmartKarrot

APRIL 23, 2020

We notice there is decent overlap with account management, sales and customer support. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. Product Manager / Operations Manager / Project Manager.

Management 10

Management Complaint resolution Customer retention Engineering 10