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CX: The Shift from Call Center to Contact Center

Revation Systems

In today’s instantaneous world of communications, this rings truer than ever as consumers expect high-quality experiences stemming from seamlessly connected channels, anytime and anywhere. Thus, leading the way for call centers to be considered so much more.

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What is a call center?

Global Response

Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Now what really is a call center? A traditional call center focuses primarily on voice calls.