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CX: The Shift from Call Center to Contact Center

Revation Systems

In today’s instantaneous world of communications, this rings truer than ever as consumers expect high-quality experiences stemming from seamlessly connected channels, anytime and anywhere. Thus, leading the way for call centers to be considered so much more.

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What is a call center?

Global Response

Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities.