Global Response

FEBRUARY 13, 2022

So what is a multi-channel contact center? As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Are multi-channel contact centers worth it?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Blueship Call Center

JUNE 1, 2021

This crisis situation has brought about the downfall of many companies that have failed to indulge their customers and keep them happy. Customer allegiances have changed, and those with better customer support have come up trumps in the battle of competition.

outsourcing 40

outsourcing Multi-channel support Customer Service Upselling 40

Revation Systems

JANUARY 12, 2018

In today’s instantaneous world of communications, this rings truer than ever as consumers expect high-quality experiences stemming from seamlessly connected channels, anytime and anywhere. Thus, leading the way for call centers to be considered so much more.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Hodusoft

DECEMBER 28, 2022

Working on customer feedback Implementing multi-channel support Improving products and services 4. Net Promoter Score Net Promoter Score(NPS) is a metric that precisely tells about a customer’s interest in a brand. It enables businesses to gauge their customer’s trust and loyalty.

Best practices 52

Best practices Call Center Metrics call center software 52

Global Response

FEBRUARY 13, 2022

Now what really is a call center? A traditional call center focuses primarily on voice calls. While some call centers may offer some multi-channel customer support, the organization of a call center usually involves individual agents, sitting in a row, taking calls.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62