AWS Machine Learning

JANUARY 17, 2023

To try out the solution in your own account, make sure that you have the following in place: An AWS account. If you don’t have an account, you can sign up for one. But I would like to have more help in terms of technical support, I haven't had the kind of help with my phone line and I don't have the type of tech support I want.

Calibration 70

Calibration Metrics Accountability Technical Support 70

Customer Relationship Metrics

JANUARY 11, 2017

Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. Beware of the masters of the one-night stand? I saw fireworks.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

ChurnZero

OCTOBER 20, 2020

Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition. The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services).

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52