BlueOcean

OCTOBER 4, 2023

Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JULY 23, 2023

We selectively match our specialists to each brand so they embody your culture at every customer touchpoint. Sky-High Costs The Problem: Adding on a call center creates yet another line item that must be budgeted and accounted for—and in today’s economy, that’s a difficult problem to get around.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. How many agents will you need to hire to achieve your goals? In addition, you’ll need to account for the regulatory side of things as well as the vision and operations of your call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

Smartshoring unites agents from a variety of locations—both onshore, nearshore and offshore—into a single team to enable you to make use of the time zones and linguistic capabilities that you and your customers need.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62