Remove Accountability Remove Benchmark Remove Chief Customer Officer Remove Scripts
article thumbnail

7 Customer Marketing Strategies to Increase SaaS Retention

ChurnZero

You can also host customer panel or ask me anything (AMA) webinars to encourage more interactive, dynamic discussions compared to the traditional format with a sole presenter or one-way dialogue. For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must.

SaaS 64
article thumbnail

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?

Comm100

By automating simple tasks, Chatbots offer customers speeder support at a lower rate for companies. According to one report, Chatbots currently account for business cost savings of $20 million globally. As Joe Gagnon, Chief Customer Officer of Aspect Software writes , “There is a predictable and reliable component of Chatbots.