Accountability Benchmark Big data Journey mapping 
Totango
DECEMBER 1, 2021
An agile approach brings the full power of big data analytics to bear on customer success. Agile CS goals should be quantified in terms of measurable objectives and benchmarks. This provides transparency and accountability and empowers a data-driven approach to customer success. Define How to Measure Success.
Comm100
FEBRUARY 16, 2018
Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Practice customer journey mapping to see where in their journey your customers are coming across friction.
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