Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. And when a customer wants to talk to an agent, the hand-off is easy.
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