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5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time.

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Three Ways to Effortlessly Cut Average Handle Time 

Toister Performance Solutions

The interactive voice response system (IVR) prompts you to enter some basic account information like the last four digits of your social security number. How can you quickly cut average handle time? Group B: give them more authority, resources, and procedures to cut handle time.

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How to Reduce the Average Handle Time in Call Centers

Expivia

But, there’s one key performance indicator that every call center needs to know: the average handle time. This post will define what the average handle time is, and what you can do to lower it. What Is Average Handle Time? How to Improve the Average Handle Time.

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Operational Indicators – Average Handle Time (AHT)

Taylor Reach Group

In this article, we tackle one of the most important indicators; Average Handle Time (AHT). AHT is defined as the total amount of time (on average) that an agent spends on a contact. In a Contact Center environment (voice, chat), AHT includes talk time, hold time and after call work time (ACW).

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Calculating Average Handle Time in Light of Customer Experience and IVRs

Taylor Reach Group

Definition of Average Handle Time: The average time spent handling a contact with a customer, which may be a call, email, chat or any kind of request. Calculation: Total Handle Time/Total Contacts. It’s important to account for this whenever a change is made to allow more self-service.

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How DSW Reduced Their Average Handle Time By 19%

SmartAction

IVA greets our customers when they call, identifies and authenticates our customers, and handles a wide variety of self-service transactions from simple things like password reset to more complex things that fall under account management and order management. Q: What results has this driven for DSW?