BlueOcean

FEBRUARY 14, 2024

Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

BlueOcean

FEBRUARY 14, 2024

Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people.

SaaS 62

SaaS outsourcing Brand ambassadors Average Handle Time 62

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. CEM can sustainably turn your customers into brand ambassadors.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52