Accountability APIs Cloud contact Surveys 
Noble Systems
JUNE 27, 2019
Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Speech analytics is another essential for cloud contact centers.
Cisco - Contact Center
JANUARY 27, 2020
Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that. In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results.
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Aspect
JULY 15, 2020
Every year, Aspect surveys over 500 agents to understand their preferences and concerns. The 2020 survey shows that 96% of Millennial agents and 97% of Gen Z agents own smartphones. The survey also found that 88% of agents say that a top priority for them is their ability to balance their work life with other aspects of their life.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
NobelBiz
FEBRUARY 23, 2023
To better meet the demands of the client, adding or deleting user accounts is as simple as clicking a button in the administrative interface. APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. All in a single unified dashboard.
NobelBiz
JUNE 7, 2021
To better meet the demands of the client, adding or deleting user accounts is as simple as clicking a button in the administrative interface. APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. All in a single unified dashboard.
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