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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system.

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How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. This solution can be utilized with both Amazon Connect and other on-prem and cloud contact centers.

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Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

When deciding on the size of your organization’s workforce, did you take this into account? Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. Usually, Contact Centers are estimated to account for 30 to 35% shrinkage.

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Maximizing Business Efficiency with Advanced Call Logging Techniques

NobelBiz

This information facilitates performance analysis, accountability, and targeted training and coaching for agents. NobelBiz OMNI+ cloud contact center software features advanced call logging capabilities alongside its full-featured solution, tailored to adapt effortlessly to clients’ needs and industry trends.