JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Can focus on customer service, technical support, and/or marketing/sales. May be either inbound or outbound , or both.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Osiris Parikh is a certified inbound sales professional and SEO strategist.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

OCTOBER 22, 2019

Outbound would be a sales and marketing solution to help your business grow. Inbound Call Centers: An inbound call service handles (either in part or the whole) the incoming phone calls regarding your business. This could be incoming sales enquiries, but usually pertains to customer service and support issues.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Select VoiceCom Blog

JULY 11, 2022

Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. Technical support can include changing account information or resolving bugs in the service. Fashion brands, for example, don’t necessarily need technical support.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52