DMG Consulting

MAY 3, 2019

As WFM continues its expansion into the back office, branches and other operating areas, vendors need forecasting and scheduling algorithms that take into account the types of work performed in these environments. Customers require omni-channel support and personalized service. Learn more at www.dmgconsult.com.

Omni-channel support 67

Omni-channel support Contact Center Self service Analytics 67

Hodusoft

JUNE 7, 2024

Data-Driven Insights Call/Contact centers that are managed professionally are able to leverage data analytics to their advantage and make data-driven decisions. Systems that are outdated may not be able to support modern functionality, resulting in inefficiencies. Scalability Growing a call center requires scalability.

Best practices 52

Best practices Call Center Omni-channel support Management 52

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Omni-channels. Artificial Intelligence. Lampton, Ph.D.,

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52