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WFM Solutions Adapt to Changing Needs

DMG Consulting

As WFM continues its expansion into the back office, branches and other operating areas, vendors need forecasting and scheduling algorithms that take into account the types of work performed in these environments. Customers require omni-channel support and personalized service. Learn more at www.dmgconsult.com.

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Customer Service in the Digital Age

CSM Magazine

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Omni-channels. Lampton, Ph.D., She is a CPA, CGMA, and CFE.