CSM Magazine

MARCH 27, 2020

It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. This could be an email campaign or how-to-guide that comes from their account manager.

Customer Support 52

Customer Support Self service Feedback Upselling 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. The right candidate will offer a mature, authentic, and reflective account of what occurred. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. The right candidate will offer a mature, authentic, and reflective account of what occurred. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. PortCity_Comm. Kalani Thomas. helpdesksales.

Call Center 140

Call Center call center software outsourcing Coaching 140