Accountability Analysis Big data Gamification 
ShepHyken
NOVEMBER 29, 2019
By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
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Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. More and more, customers simply want to solve inquires on their own – especially for simple questions like “what’s the balance on my account.” Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. Big Data is Getting Bigger.
Balto
SEPTEMBER 12, 2023
It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. With data-driven analytics, you can easily identify what customers don’t want.
TechSee
MARCH 7, 2019
Companies that measure and hold reps accountable for the overall outcome of an episode, considering the emotional impact on customers, the frequency of the issue and overall company costs, find that they earn the loyalty of both their customers and agents. Gamification.
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