Remove Accountability Remove Agent burnout Remove industry standards Remove voip
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. This ensures adherence to quality standards and provides opportunities for targeted coaching and training to improve performance. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.