article thumbnail

How to Properly Scale a Distributed Team

aircall

With regard to equipment and software applications, you’ll need the following: A cloud-based phone system ( VoIP phone system ). Beyond that, all employees have a responsibility to communicate well and to be accountable. Support agent burnout. Software integrations that are suitable for your type of business. A computer.

article thumbnail

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates. By using the software, BPOs can manage multiple client accounts from a centralized platform.